Privacy Policy

1. Introduction

Jolicv, located at 4 impasse des Alizés 34830 Jacou (hereafter referred to as "we" or "Jolicv"), acts as the data controller in accordance with the General Data Protection Regulation (GDPR). We handle and safeguard your personal data collected through our platform — www.jolicv.app — unless explicitly stated otherwise. Your privacy is important to us, and we are committed to handling your information securely and in line with relevant data protection laws. This document outlines the types of personal data we collect, how we use it, and the reasons behind it. We encourage you to read it carefully.

For questions or clarifications, feel free to contact us at support@jolicv.app. If anything is unclear, we welcome your inquiry. This privacy notice specifically refers to the collection and handling of personal information — meaning data that can identify you, such as your name, contact details, date of birth, or even IP address.

Please note, we may update this privacy notice at any time to reflect changes in our practices or to comply with legal updates. We recommend reviewing it regularly before using our services.

Our website is not designed for use by children under 13 years old, and we do not knowingly collect data from individuals in that age group.

This privacy notice was last updated in May 2025.

2. Use of Personal Data

2.1 Our Service – Building Your Resume

To use Jolicv, you'll need to enter personal information through our guided form process. From the moment you move past the first step, we begin saving the data you provide. In Step 1, we request key information such as:

  • Full name*
  • Email address*
  • Phone number*
  • Home address*
  • Profile photo
  • Birth details
  • Driver's license status
  • Nationality
  • Gender
  • Marital status
  • LinkedIn profile URL
  • Any relevant personal website URL

Fields marked with * are essential for using our services. All other details help enhance your resume. In the next step, you'll be prompted to add:

  • Education history: courses, internships, certifications (including dates and institutions)
  • Employment experience: roles held and companies
  • Personal interests and extracurriculars
  • Key skills and proficiency levels
  • Languages spoken

Once this is complete, you'll enter Step 3 to customize your resume. A subscription to Jolicv (cancelable anytime) allows you to save, download, and edit your CV. You'll also gain access to features like creating unlimited cover letters, sending applications, and browsing job listings.

2.2 Payment Information

For managing subscription payments, we rely on third-party services such as Adyen, Stripe, Mollie, or PayPal ("Payment Providers"). Payment details are entered directly with these providers, not with Jolicv. While they may share transaction status (e.g. successful payment), we never receive or store your credit card information. Each Payment Provider independently manages its data according to its own policies, which we encourage you to review.

2.3 Email Communication and Marketing

We may contact you regarding product updates, news, or promotional offers. You'll receive marketing emails if:

  • You've opted in to receive them; or
  • You've used our service and haven't opted out

You can unsubscribe at any time using the link in the footer of our emails or by contacting us directly. We will always request your explicit consent before sharing your resume with recruiters or sharing your information with third parties for marketing purposes.

2.4 Other Uses of Data

Besides the uses above, we process your data for:

  • Managing your Jolicv account
  • Enhancing resume content and service personalization
  • Handling billing and support
  • Recommending job listings if you've consented to that feature
  • Analyzing site usage to improve functionality (see Cookie section)

3. Sharing Personal Data

We do not sell or rent your personal information. However, we may share it with:

  • Payment processors
  • Technical service providers
  • Email services
  • Feedback and survey platforms
  • Analytical and performance tools like Google Analytics
  • Support tools like live chat and helpdesks

These providers only use data to support our services and cannot use it for their own purposes. You may also share data with them directly, in which case their privacy terms apply.

In some cases, we may share your information:

  • If Jolicv is sold or merges with another business
  • If legally required (e.g. by a court or authority)
  • To enforce our terms or investigate fraud or threats

4. Legal Grounds for Processing

We only process your data when we have a lawful reason to do so:

  • Contractual necessity: to provide our resume services
  • Legal obligations: for example, retaining invoices for tax purposes
  • Legitimate interest: such as sending updates unless you opt out
  • Consent: for any data use outside of the above cases

You can withdraw your consent at any time by contacting us.

5. Data Retention

If you begin using Jolicv but don't subscribe, your data will be stored for up to a month after a follow-up email is sent. If you subscribe, your data is retained until you request its removal. We'll check in after one year of inactivity to confirm. If we don't hear back, we'll delete your data one month later. Administrative data like invoices will be retained for 7 years.

6. Cookies

Cookies are simple text files stored on your device when visiting our website. They enhance your experience by saving preferences and helping us understand user behavior. We also use cookies for marketing and analytics.

6.1 Managing Cookies

You can consent to our cookie use by accepting them on your first visit. You may also review or change your preferences anytime via our Cookies page.

6.2 Functional Cookies

These ensure the platform works correctly—like saving your progress or loading pages smoothly. Services like Postmark, used to send important emails, may track email activity (opens, IPs) for delivery purposes.

6.3 Analytical Cookies

These cookies help us improve Jolicv. We measure usage with tools like:

  • Google Analytics: for page views, device info, etc.
  • Hotjar: for understanding click and scroll behavior
  • Tawk: for chat interactions
  • Tapfiliate: to track traffic from partner websites

6.4 Marketing Cookies

We use marketing cookies to show relevant ads. Third parties placing these include:

  • Google (Ads, Remarketing)
  • Microsoft Advertising
  • Facebook
  • Pinterest

These may track which pages you visit and show ads accordingly. Data is often anonymous and auto-deleted after set periods (e.g. 1 or 2 years).

6.5 Disabling Cookies

You can delete or block cookies anytime in your browser settings. Disabling JavaScript may affect site performance.

7. International Transfers & Security

Your personal data may be processed outside the UK or EEA. In these cases, we ensure adequate protection is in place, such as European Commission-approved contracts or transferring only to countries with equivalent safeguards.

We use SSL encryption, encrypted storage, and restrict access to sensitive data. While we do our best to secure data, no method is 100% secure over the internet.

8. Your Rights

You may request access to, correction of, or deletion of your personal data. You can also ask us to restrict or transfer your data, or object to its use. Requests can be sent to support@jolicv.app. We aim to respond within a month. You may also click "Delete data" links in our emails. If needed, complaints can be submitted to the French Data Protection Authority.

9. Third-Party Sites

This policy does not apply to external websites linked from Jolicv. We are not responsible for how third parties manage personal data. Always review their privacy statements separately.

We also are not liable for any damage caused by malware, third-party hacks, or unauthorized access to files.

10. Contact and Changes

For questions, contact:

Jolicv

4 impasse des Alizés

34830 Jacou

France

Email: support@jolicv.app

We may update this policy occasionally. Please check the site for the latest version. This policy is governed by French law.